Client Complains of Outage
LinkShare may switch providers after New York data center drops
Oct. 25, 2001 -- Internet affiliate marketing exchange
LinkShare is publicly blaming Exodus Communications for an outage
Wednesday night that knocked out an e-commerce system used by
thousands of web sites.
outage comes as Exodus seeks to reassure customers about its future
in the wake of its Chapter 11 bankruptcy filing on Sept 27. But
in an e-mail this morning, LinkShare told its affiliates the company
is considering changing providers.
are investigating the situation further with Exodus/GlobalCenter,
and will relocate our servers if necessary to ensure that our
hosting service provides the performance levels that we expect,"
LinkShare told its affiliates.
manages affiliate marketing programs that allow more than 500
major merchants such as Dell, OfficeMax, J.C. Penney and 1-800-Flowers
to sell their products through banner ads and links placed on
thousands of participating web sites. Merchants pay commissions
to LinkShare affiliate sites for any sales that result from "click-throughs"
to the merchants' online stores.
8:30 to 10 p.m. Eastern time Wednesday, LinkShare's links weren't
our hosting facility in New York, went down, resulting in error
messages when a user tried to click through on a LinkShare link,"
the company said. "As soon as we were alerted, we redirected
all click-through traffic to our servers in a different facility."
did not respond to inquiries about LinkShare's comments. Exodus
is among the industry's largest data center operators, with 35
facilities in the US and nine more in Europe and Asia.
offers clients a host of Web-based tools to create, track,
and optimize their thousands of affiliate relationships.